Terms of service

Axis Car Inspection: Refund & Cancellation Policy

At Axis Car Inspection, we strive to provide the most accurate and thorough assessment of your potential vehicle purchase. Because our services involve dedicated scheduling and professional labor, we adhere to the following policy:

1. Cancellations and Rescheduling

• More than 24 hours notice: If you cancel or reschedule your appointment at least 24 hours before the scheduled inspection time, you are eligible for a full refund.

• Less than 24 hours notice: Cancellations made within 24 hours of the appointment will incur a cancellation fee of [Insert Amount, e.g., $50 or 25%] to cover scheduling losses.

• Technician En Route: If a cancellation occurs while the inspector is already traveling to the vehicle location, a travel fee will be deducted from any potential refund.

2. Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

• Service Completion: Once the inspection has been performed and the report has been delivered, the service is considered fully rendered.

• Vehicle Unavailability: If our inspector arrives at the location and the vehicle is not there, is inaccessible, or the seller refuses access, a refund will not be issued (though we may offer a discounted rate to reschedule).

• Change of Mind: If you decide not to buy the car after the inspection is performed, this does not qualify for a refund. The fee covers the professional evaluation, regardless of the purchase outcome.

3. Partial Refunds / Credits

In the event that an inspection is started but cannot be completed due to mechanical failure (e.g., the car won't start for a test drive), a partial refund or a discounted credit toward a future inspection may be issued at our discretion.

4. Disputes and Satisfaction

We stand by the quality of our reports. If you believe a significant, visible defect was missed during the inspection:

1. Contact us within [Insert Number, e.g., 48] hours of the inspection.

2. Provide photographic evidence of the oversight.

3. We will review the claim and, if a clear error was made, we will offer a partial refund or a re-inspection at no cost.